Contact
Thank you for visiting San Bernardino Medical Group online. We welcome your questions and comments. Please feel free to click on one of the links below to send us an E-mail. You may also visit the patient portal on our website to send a message directly to your physician.
EMAIL CORRESPONDENCE IS NOT INTENDED FOR MEDICAL PURPOSES OR EMERGENT REQUESTS. EMAIL CORRESPENDENCE IS REVIEWED
MONDAY-FRIDAY 9AM-5PM ONLY.
San Bernardino:
- 1700 N Waterman Ave
- San Bernardino, CA 92404
- Phone: 909-883-8611
- Toll Free: 1-888-533-8611
- TDD: 1-800-735-2922
- Fax: 909-881-5707
Physician's offices are open Monday-Friday 8:30am-5:00pm. Our Extended Care Facility is open Monday-Friday 9:00am-9:00pm, Saturday and Sunday 9:00am-5:00pm (excluding Thanksgiving and Christmas).
Lab hours are Monday-Friday, 7:00am-6:00pm, closed weekends and holidays.
San Bernardino Location
Fontana:
- 17051 Sierra Lakes Parkway, Suite 103
- Fontana, CA 92336
- Phone: 909-770-1000
- Toll Free: 1-888-533-8611
- TDD: 1-800-735-2922
- Fax: 909-881-5707
Physician's offices are open Monday-Friday 8:00am-5:00pm.
Fontana Location
Extended and After-Hours Care
Extended Care:
If you have a sudden illness or injury that requires prompt care but is not an emergency, call your physician’s office for advice. Some examples of medical conditions that are non-emergent are:
- Cold and flu symptoms
- Fever
- Minor breaks and sprains
- Infections
- Minor cuts and burns
- Insect bites
- Diarrhea, vomiting and rashes
- Moderate pain
- Earaches
What to do:
Call your physicians office where you see your doctor for instructions. You may be offered a same day appointment with a physician or a covering physician. You may also be instructed to go to our Extended Care facility. Our Extended Care facility is open Monday-Friday 9:00am-9:00pm, Saturday and Sunday 9:00am-5:00pm (excluding Thanksgiving and Christmas).
Please use San Bernardino Medical Group’s Extended Care instead of the emergency room for your non-emergent care. Many health insurance plans have a much higher copayment at the emergency room. It is our goal to provide quality medical care in the most timely as manner possible. As with most Extended Hour Clinics (and many Urgent Care Centers as well), it is safe to assume there may be a longer wait then you are accustomed to with your Primary Care Physician, but much shorter then in an emergency room. Waiting times are difficult to estimate since certain procedures, consultations or hospital admissions may need to be completed. Patients are served on a “first come, first served” basis. The only exceptions are medical emergencies such as chest pain and severe shortness of breath.
After-Hours Care:
After 5:00pm, the answering service will page the on-call doctor as needed. Your call will be returned by a health care professional within 30 minutes. If you are experiencing a true medical emergency, call 911 directly or go to the nearest hospital immediately. Some examples of emergencies are:
- Bleeding that will not stop
- Severe burns
- Severe Dehydration
- Broken Bones protruding through the skin
- Severe headaches (with no known cause)
- Convulsions
- Suspected heart attack or stroke
- Poisoning
- Trauma
Associated Hospitals:
- St. Bernardines Medical Center 909-887-8611
- Community Hospital of San Bernardino 909-887-6333