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Language Assistance

Effective January 1, 2009 CA law (SB 853) and its accompanying regulations require that health plans establish and support a Language Assistance Program (LAP) for enrollees that are limited English proficient (LEP).  All insurance carriers now provide free translation services in multiple languages for you or your covered family members.  Call your health plan’s customer service number listed below or on your insurance card for information about translation assistance available for medical visits and for health care materials.

Health Plan Name Plan Interpreter Access    Plan Translation Access-Vital Non-Standard Documents    Plan Contact For Questions Related to Interpreter/Translation
Aetna 1-888-254-2721 1-877-287-0117 Nicki Theodorou at 1-415-645-8264, Megan Rooney at 1-650-279-6091
Anthem Blue Cross 1-888-254-2721 1-888-254-2721 1-800-677-6669
Blue Shield of California 1-800-541-6652 for over the phone interpretation.
1-800-544-0088		 Fax Language Services Request form and documentation requiring translation to 1-209-371-5838. Email
LanguageAssistance@blueshieldca.com
Or call your Provider Relations Representative
Health Net of California 1-800-839-2172 Diana Carr at 1-626-683-6307 1-800-522-0088 (8am-6pm)
1-800-546-4570 (6pm-8am)
Pacificare Signature Value (HMO)
1-800-624-8822
TDHI 1-800-442-8833
Signature (POS)
1-800-913-9133
TDHI 1-800-442-8833
Signature Elite (PPO)
1-866-316-9776
TDHI 1-866-816-2018
Signature Freedom (SDHP)  1-866-867-0700 TDHI
1-866-867-0701
Spanish
1-800-730-7270 TDHI
1-800-828-1120
Chinese 1-800-938-2300 TDHI 1-800-828-1120
 1-800-624-8822 1-800-624-8822