Patient Rights & Responsibilities


Your Rights Include:

Quality Healthcare: Quality care and treatment consistent with accepted standards and without discrimination. You may seek a second opinion concerning any aspect of your treatment. Express your spiritual beliefs and cultural practices and actively participate with healthcare providers in the development of your treatment plan.

Respect: Respectful and responsive care that includes treatment of symptoms and effective pain management.

Privacy and Confidentiality:
Privacy and confidentiality concerning medical care.

Information about Your Care Provider:
Know the name and professional credentials of the healthcare personnel who are responsible for your care. Receive information about health plan options, providers, and facilities so you can make informed health care decisions.

An Explanation of Care: Explanations regarding your / your child’s diagnosis, treatment procedures and prognosis of illness in a manner you understand. When it is appropriate, information will be provided to the people you have designated.

Informed Consent: Receive information in non-clinical terms necessary to give informed consent prior to the start of any procedure or treatment, except in emergencies. Such information should include, but not be limited to, the specific procedures or treatment, the medically significant complications and/or benefits. You may request information about medical alternatives.

Safe Environment: Care and treatment in a safe environment.

Refuse Treatment: If treatment is refused or the healthcare provider’s instructions are not followed, you are responsible for any outcomes.

Transfer and Continuity of Care: Expect reasonable continuity of care. Know in advance what appointment times and providers are available and at what location. A transfer to another facility or provider will occur only after explanation of the need for transfer and acceptance by the new provider / facility.

Advance Directives: Direct the health care team on the extent of the care you wish to receive. This is done through advanced directives (living will and/or medical power of attorney) and communication with the health care team. Should you become unable to provide direction due to serious illness, you have the right to have your care directed and determined by your own advanced directive or by your designated decision maker.

Member Representatives:  San Bernardino Medical Group has written policies and procedures that allow a representative to facilitate care or treatment decisions for a member who is incapable of doing so because of physical or mental limitations.

Information about Medical Charges: Seek assistance / information about your medical bills and about your health benefits.

Voice Issues and concerns: Voice concerns regarding your health care without recrimination, to include discussion of ethical issues and have these issues/concerns reviewed and resolved. This can be accomplished by speaking with the Patient Relations Staff.

Make Recommendations: You have the right to make recommendations regarding the Provider Group’s member rights and responsibilities policy.

Provide Information: Provide accurate and complete information about present complaints, past illnesses, hospitalizations, medications, and other matters relating to your health, to the best of your knowledge. Promptly inform those treating you of any changes in your condition or apparent adverse reaction to prescribed care.

Understand Your Treatment: Inform your health care provider immediately if you do not understand the recommended course of treatment or procedure, and what is expected of you.

Comply with Prescribed Treatment: Follow your medical treatment plan, including recommended follow-up appointments and medications.

Follow Rules and Regulations: Be considerate of the rights of other patients and personnel; assist in the control of noise. You are also responsible for the behavior of persons accompanying you. Be respectful of the property of other persons and of the facility. Conduct yourself in a respectful and proper manner.

Pay and Medical Charges: Ensure that financial obligations associated with your health care are fulfilled as promptly as possible.

Provide Patient Comments: Help the medical group provide the best possible care to all patients by sharing your recommendations, comments, questions or complaints with the Patient Relations Staff.