Patient information

Your primary care doctor will make sure you get the care you need, when and where you need it. This includes preventive care, checkups and referrals to specialists. Primary care doctors can work in family medicine and internal medicine.

To find a primary care doctor in your network, call your health insurance company. Once you pick your doctor, It takes about two weeks for your insurance company to make this change. 

To make your first appointment, call:

• Family medicine/internal medicine at 1-909-883-8611, ext. 5030
• Internal medicine/pulmonary (lung) at 1-909-883-8611, ext. 5000

For more information, or to transfer from one physician to another in our group, call Patient Relations at 1-909-883-8611.

Our on-site services make it easy for you to get care. Services include lab tests, imaging services, heart tests, urgent care, health education classes and pharmacy. Our doctors are also on call 24 hours a day, seven days a week.

We send medicine requests to pharmacies electronically. It’s safe, easy and reduces fraud (the ability for dishonest people to get your information). It also saves time.

When you need a medicine refilled, call your pharmacy. It will send refill requests to your doctor. If the medicine can't be refilled, your doctor or a nurse will call you.

Don’t wait until you’re out of medicine to ask for a refill. It can take two to three business days before refills are ready. Also, before some medicines are refilled, you might need to see your doctor or get approval from your insurance company. 

To get medicines through the mail, follow directions from your insurance company.

New patients need to fill out a medical records release form. Print the form, fill it out and mail or fax it to your former doctor’s office. The form asks your former doctor to send your medical records to us. 

The Public Health Department works to promote and improve health, wellness, safety and quality of life in San Bernardino County. Visit their website to learn more.

Members may obtain a copy of the actual benefit provision, guideline, protocol or other similar criterion on which a referral decision was based free of charge by calling your Optum Care Network’s Customer Service department.